Refund & Return Policy
Last updated: August 2026
At ArtMarket.pk, we want every purchase to feel as considered and trustworthy as the artwork itself. Because original artwork is unique, handmade, and often one-of-a-kind, our return policy is designed to protect Buyers from genuine problems while also protecting Artists from unfair or fraudulent claims.
1. When a Return May Be Requested
A Buyer may request a return within 7 calendar days of confirmed delivery where:
- The Artwork arrives physically damaged.
- The Artwork is materially different from its listing, photographs, or stated specifications.
- The Buyer receives the wrong Artwork.
- The Artwork is reasonably suspected to be counterfeit or unauthorized.
- Another material issue exists that falls within ArtMarket's Buyer Protection standards.
Minor differences that naturally occur in photography, lighting, screen displays, color reproduction, or handmade Artwork will not normally qualify as a material discrepancy.
2. What Is Not Normally Returnable
- Change of mind after purchase
- Personal preference where the Artwork matches its listing
- Minor color or appearance differences caused by screens or photography
- Damage caused after delivery by the Buyer
- Custom or commissioned Artwork made specifically to the Buyer's approved specifications, unless materially damaged, incorrect, or inconsistent with agreed specifications
3. Reporting a Problem
Buyers should contact support@artmarket.pk within 7 calendar days of delivery. Please provide: order number, description of the issue, clear photographs of the Artwork, photographs of packaging where relevant, and any delivery or courier documentation available.
4. Review Process
ArtMarket will review the claim and may request additional information. Submitting a claim does not automatically guarantee a refund.
5. Return Authorization
If ArtMarket approves a return, the Buyer will receive return instructions. Artwork should be returned using the specified shipping method and, where possible, its original packaging.
6. Refunds
Where a refund is approved, ArtMarket will process the refund according to the applicable payment method and payment provider. Refund timing may vary.
7. Return Shipping
Where Artwork is confirmed to have arrived damaged, materially misrepresented, or incorrect, the applicable return shipping cost will generally be the responsibility of the Artist or otherwise handled by ArtMarket.
8. Artist Protection
ArtMarket is committed to protecting Artists from fraudulent or abusive claims. We may request evidence including photographs, packaging images, courier records, delivery information, communication history, and other relevant information.
9. Dispute Resolution
Where a Buyer and Artist cannot resolve a transaction issue, ArtMarket may facilitate the dispute. Our review may consider the original Artwork listing, photographs, messages, delivery records, and evidence supplied by both parties. ArtMarket may determine an appropriate Platform-level resolution.
10. Cancellation Before Shipment
Buyers may request cancellation before Artwork has been shipped. Contact support@artmarket.pk as soon as possible.
11. Contact
For return, refund, or transaction concerns, contact support@artmarket.pk.
Frequently Asked Questions
Everything you need to know about discovering, buying, and selling original art on ArtMarket.pk.
For Buyers
What is ArtMarket.pk?
ArtMarket.pk is a Pakistan-focused art commerce and artist growth platform. We help Buyers discover original artwork from Artists we verify and support Artists with visibility, reputation, marketing, and commerce.
How do I purchase Artwork?
Browse the gallery, select an Artwork, review the Artist and listing information, and choose the available purchase option. Follow the checkout process to provide your delivery information and complete payment.
Is my payment secure?
ArtMarket uses approved payment and transaction processes designed to make purchasing safer. Payment processing may involve third-party financial or payment providers.
How long does delivery take?
Delivery time depends on the Artist, Artwork, destination, courier, and fulfillment process. Estimated delivery information will be provided where available.
What if my Artwork arrives damaged?
Contact support@artmarket.pk within 7 calendar days of delivery and provide clear photographs of the damage and packaging.
Can I return Artwork because I changed my mind?
Generally, no. Original Artwork is often unique and cannot normally be returned simply because a Buyer changes their mind.
How do I know an Artist is genuine?
ArtMarket may verify Artists using identity information, portfolio reviews, documentation, and other trust measures. Look for the Verified Artist designation on eligible profiles.
Can I speak to an Artist before buying?
Yes. Where messaging is available, you can contact an Artist through the Platform to ask questions.
What payment methods are available?
Available payment methods are displayed during checkout. ArtMarket may support bank transfer, JazzCash, Easypaisa, or other payment methods.
For Artists
How do I sell on ArtMarket.pk?
Create an Artist account, complete the applicable profile and verification process, upload your Artwork, and submit it for review where required.
What commission does ArtMarket charge?
Your applicable commission rate is displayed through your Artist dashboard or communicated during onboarding.
When do Artists receive payouts?
Payout timing depends on the transaction, payment method, applicable ArtMarket policies, and any dispute, refund, fraud, or verification review.
How does Artist verification work?
ArtMarket may use multiple levels of verification, including account information, identity verification, and portfolio or Artist review.
Can I promote my Artwork?
Yes. Eligible Artists may request promotional opportunities for published Artwork. Promotion may include increased visibility through ArtMarket channels.
Does promotion guarantee sales?
No. Promotion is designed to increase qualified visibility and discovery, but no promotional program can guarantee inquiries or sales.
Who handles shipping?
Artists are generally responsible for appropriately packaging and dispatching Artwork unless a different fulfillment arrangement has been agreed.
Can I sell commissioned Artwork?
Yes, where ArtMarket offers a commission or custom-request feature. Buyers and Artists should agree clearly on specifications, price, and timeline.
What happens if a Buyer makes a fraudulent claim?
ArtMarket aims to protect Artists from abusive or fraudulent claims. We may review photographs, packaging, delivery records, and communications.
Trust & Community
Why does ArtMarket curate Artists?
We believe trust matters more than having the largest possible catalogue. ArtMarket is designed to build a curated ecosystem where quality, authenticity, presentation, and Artist reputation matter.
Does ArtMarket accept every Artist?
No. Depending on the program and stage of the platform, ArtMarket may review Artists and Artwork before accepting or featuring them.
What does "Verified Artist" mean?
It means the Artist has completed the applicable ArtMarket verification process. Verification is one part of our broader trust system.
How does ArtMarket build Artist reputation?
Reputation may reflect factors such as successful transactions, reviews, fulfillment performance, communication, consistency, and other signals that help Buyers make more confident decisions.
General
Is ArtMarket.pk focused on Pakistani Artists?
Yes. ArtMarket is being built Pakistan-first, with a focus on helping Pakistani Artists reach more Buyers while creating a trusted destination for original Pakistani art.
Can I be both an Artist and a Buyer?
Account functionality may vary by Platform implementation. Where separate Artist and Buyer account types are used, you should follow the registration process applicable to the role you want to use.
How do I contact ArtMarket?
For support, transactions, privacy questions, returns, or general inquiries, email support@artmarket.pk.
Where can I read the full policies?
Our Terms of Service, Privacy Policy, and Refund & Return Policy explain the rules and protections that apply when using ArtMarket.